Background pattern

How to get help

All support for C&T Studios resources runs through our Discord. Pick the option that fits, and we'll get back to you within 24 hours.

Open a ticket

For bugs, installation problems and questions about your purchase. Your ticket is only visible to you and our team.

Open ticket channel

Voice support

Stuck on a setup and easier to show than to explain? Join our voice support channel and talk it through with us.

Join voice support

Feedback

Ideas, feature requests or thoughts on one of our scripts? Tell us in the feedback channel. We read everything.

Share feedback

Before you open a ticket

Three quick steps that get you an answer faster.

Join our Discord

The channel links on this page only work once you're on our server. Join here.

Check the common problems

Most errors after a purchase have a quick fix. Take a look at the list below.

Gather the details

Copy the ticket template below and fill it in. With everything in one message, we can start right away.

What to include in your ticket

  • The resource you bought and your transaction ID (starts with tbx-)
  • Your framework and its version, for example ESX, QB or QBox
  • Your server artifact version
  • The full error from the server console or the F8 console, as text or screenshot
  • What you did before the error appeared and what you already tried
Ticket template 
Resource:
Transaction ID: tbx-
Framework + version:
Server artifact version:
Error message:
What happened / what I tried:

Common problems

Quick fixes for the errors we see most often.

Where do I find my purchase?

FiveM resources are delivered to the Cfx.re account you logged in with at checkout. Open the Cfx.re Portal (formerly Keymaster) and look under Granted Assets. From there you can download the resource.

"Failed to verify protected resource"

Your server artifacts are probably outdated. Update your server to a current recommended build. If that doesn't help, upload the resource again. Some FTP clients skip or damage files, so use WinSCP or your host's file manager.

"You lack the required entitlement"

The license key on your server has to belong to the same Cfx.re account that bought the resource. Check the key in your server.cfg and restart the whole server after adding a new resource.

The resource doesn't start or shows errors

Check that all dependencies are installed and started before our resource in your server.cfg, that the right framework is set in the config, and that you imported the SQL file if the resource has one.

I bought with the wrong Cfx.re account

Open a ticket with your transaction ID (it starts with tbx-) and both account names. We'll help you sort it out.

What our support covers

We help with

  • Bugs and errors in our resources
  • Installation and first setup
  • Questions about the config and features
  • Problems with your purchase or delivery

Not included

  • Resources whose code you changed yourself
  • Scripts from other developers
  • General server setup unrelated to our resources
  • Custom features and modifications

Still stuck?

Open a ticket and we'll take it from there.

Open ticket channel
View In Cart